Customer Support

Primetics offer a number of support services to all customers to ensure they maximise their usage of the software at all times. Our Service Levels are continually reviewed to ensure that we maintain high levels of customer service and high quality solutions.

Implementation

Technical experts are on hand to enable your implementation of the Primetics software to go as smoothly as possible, and help you to quickly embed it into your everyday business processes.

Support

Our team of trained Primetics agribusiness software experts are available Monday to Friday, 8.30am-5pm, to help with any queries or issues you might have however big or small. Whilst they can talk technical jargon (and love to), you can rest assured they will help you in a fast and friendly manner that will ensure your sound understanding of the problem at hand.

Account Management

Dedicated account managers are in place to help and support customers in any way that they can. Their key aim is to enable you to have the skills in place to allow all staff to effectively use the software and reap the benefits from it.

Training

Getting to grips with new software can be a challenge but the team of Primetics trainers, ensure you and your staff will be up and running with the solution in no time. They provide one-to-one business sessions, as well as group session, both onsite and remotely.

Consultancy

Bespoke consultancy services are also available to support customers with all aspects of the Primetics software. This includes reviewing business processes, integrating with 3rd party solutions, solving new and existing business challenges, and much more. Our experienced team will review your specific requirements and device a plan to offer you the consultancy you need.

Quality Assurance

As well as high levels of service we pride ourselves on high levels of quality. All development is carried out in-house so that we can follow stringent testing processes prior to releasing any software. These process are tried and tested, and under constant review to help deliver the highest quality software to you.